Frequently Asked Questions
About Crumpeck Designs
What is Crumpeck Designs?
Crumpeck Designs is a Christian-inspired shop that creates meaningful gifts and personalized keepsakes designed to inspire faith, encouragement, and comfort.
What kinds of products do you sell?
- Christian mugs
- Personalized gifts
- T-shirts and sweatshirts
- Journals and notebooks
- Coasters and home decor
- Ornaments and keepsakes
Ordering & Payment
How do I place an order?
Orders can be placed directly through our website. Simply select your product and complete checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Do I need an account?
No account is required. You can check out as a guest.
Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers.
Personalization
Are products made to order?
Yes. Most items are made specifically for you after your order is placed.
Can I personalize my order?
Many items allow personalization such as names, dates, or messages. Please double-check spelling before ordering.
Do you take custom requests?
Yes. Contact us if you would like a custom design.
Shipping
How long does shipping take?
Most orders are processed within 2 to 4 business days.
Shipping typically takes 4 to 6 business days.
Delivery times may be longer during peak holiday seasons, severe weather conditions, postal delays, or other circumstances beyond our control.
Delivery dates cannot be guaranteed once an order has shipped.
Shipping typically takes 4 to 6 business days.
Delivery times may be longer during peak holiday seasons, severe weather conditions, postal delays, or other circumstances beyond our control.
Delivery dates cannot be guaranteed once an order has shipped.
Do you offer free shipping?
Free shipping is available on qualifying orders.
Will items arrive together?
Some items may ship separately if they are produced in different locations.
What if my package is returned?
If a package is returned due to an incorrect address, additional shipping charges may apply.
Returns
What is your return policy?
Because items are made to order, returns or replacements are accepted only if an item arrives damaged, defective, or has a print or quality issue.
If there is a problem with your order, please contact us and include photos of the product and packaging so we can arrange a replacement.
Please review sizes, colors, and personalization carefully before placing your order.
If there is a problem with your order, please contact us and include photos of the product and packaging so we can arrange a replacement.
Please review sizes, colors, and personalization carefully before placing your order.
Can I cancel my order?
Changes or cancellations are usually not possible once your order has entered the production phase.
Product Care
Are mugs dishwasher safe?
Most mugs are dishwasher safe. Please check the product description for specific care instructions.
What are coasters made from?
Coasters may be ceramic or natural slate depending on the product.
What are shirts and sweatshirts made of?
Most apparel is made from cotton or cotton-blend fabrics.
How should I wash clothing?
Most clothing should be machine washed cold and tumble dried on low. Please check the product description for specific care instructions.
Privacy
How do you use my information?
Your information is used only to process orders and provide customer service. For more information, please see our Privacy Policy.
What are cookies?
Cookies help the website function properly and improve your shopping experience.
Contact
How can I contact you?
You can contact us through the Contact page on our website.
Do you offer bulk pricing?
Yes. Contact us for group or bulk orders.
